FAQs

Will the holiday season have any affect with my order?

Due to high amount of orders during the holiday season, some orders may take longer than usual times. 

Buy1 Get1 FREE promotional discounted items may take longer than usual shipping times due to overwhelming amount of orders. The items may arrive in separate shipments as some items are stored in different warehouses. If you have any questions or concerns, please feel free to reach out to us.

 

 

What is the exchange/return policy?

We are there for you. If you have any issues with our products, we will fully issue a refund within 30 days of purchasing the product.

 

How long does shipping take?

Once your order has been placed, please allow 1-3 business days for it to be processed at our fulfillment centers. After it has been processed, please allow the following business days for your product to be dispatched (Please be aware that some orders will be longer times due to an increase in demand for orders in certain countries):

*If your country is not listed and you would like to know if we indeed ship to your country, please fill out a contact us form and we will be more than happy to help.*

For more detailed information on shipping, please visit our Shipping & Handling Page.

 

 

How can i cancel my order?

If your order is still in one of our fulfillment centers, we will cancel it for you right away. However, if it's in transit with any of our carriers there is very little we can do to cancel the order. But no worries, once you receive the order and send it back to us, we will issue a full refund no questions asked!

 

 

How can i make changes to my order?

If your order hasn't processed, we can make any changes to the order right away. However, once it's processed and sent it over to our carriers, there is very little we can do. But rest assured, we will do whatever it takes to make things right!